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AI for Customer Experience: Key Lessons from a Global Insurance Player
Where to start with intelligent automation in the customer experience? What AI tools to leverage? Learn from the case of a global player in the insurance industry with Paul Guzzo (Head of Insurance Automation Solutions) and Nidhi Patel (Head of Insurance Product Development) at WorkFusion - a leading AI-driven intelligent automation software firm. The webinar is hosted by INSEAD Professor of Strategy Phanish Puranam.
Why attend:
• Deepdive into work flow automation as a major domain application of AI
• Learn to distinguish rules-based vs machine learning based AI
• Understand how to prioritize where AI techniques can be most and least useful to workflow automation.
For more information please visit: https://digital.insead.edu/

May 19, 2021 02:00 PM in Paris

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Nidhi Patel
Senior Product Manager & Head of Insurance Product Development @WorkFusion
Nidhi Patel has been working as a Product Manager at WorkFusion, an intelligent automation startup based in NYC, for the last 2 years. Currently, she is the Head of Insurance Product Development, while previously focusing on banking. Nidhi is also heavily involved with the new Automation Cloud initiative. Prior to joining WorkFusion, Nidhi started her career as a practicing architect in New Jersey/Philadelphia area.
Paul Gozzo (MBA'18D)
Senior Automation Consultant and Head of Insurance Automation Solutions @WorkFusion
Senior Automation Consultant and Head of Insurance Automation Solutions INSEAD MBA Class of Dec 2018
Phanish Puranam
Professor of Strategy @INSEAD
Phanish Puranam is a Professor of Strategy, the Roland Berger Chaired Professor of Strategy and Organisation Design at INSEAD. Phanish’s research in organizational science focuses on how organizations work, and how we can make them work better. His current interests include non-hierarchical organizations, the design of informal organization, and organizational architectures that support self-assembling teams.